Exchange and Refund Policy

Exchange and Refund Policy:

 

Haifa almegren couture made it easy for you to exchange if the size is different, or to return. Just follow the following steps:

1- Make sure not to cut any mark in the product and re-pack it with all its accessories and the original packaging.

2- Ask us to return or exchange the product through WhatsApp number: 0547226877

3- Provide us with your name, your order number from haifa almegren couture, and the reason for the return or exchange.

4- A date for receiving your shipment will be arranged with the delivery company.

5- When we receive the shipment from the delivery company, it will be verified and replaced for you or refund your amount within 10 working days.

 

Notice:

Return:

- In the event that there is a manufacturer defect in the product, you can return it and Haifa almegren couture is the one who bears all shipping costs.

- In case of returns for other reasons such as (wrong size, designs, model, etc.) the customer shall bear all shipping costs.

- The amount is returned to the customer's account within a maximum period of 10 working days.

- The return period is 24 hours from the date of receiving the product.

 

Exchange :

- In the event that the product is replaced due to a manufacturing defect, it will be replaced, and Haifa almegren couture bears all shipping costs.

- The customer shall bear its costs if we send the product in the correct model with the correct size and replace it only once.

- The period of replacing the product is one day from the date it was received.

 

Shipping fees are not refunded except in the event of a malfunction or damage to the product.

Orders from outside the Kingdom are shipped by the customer